POSITION SUMMARY

The Medical Assistant (MA) is a member of the primary care team who provides direct patient care and clinic support. The MA facilitates compassionate, non-judgmental patient care through patient education, communication, connection, and team collaboration. The MA is responsible for rooming patients during office visits, providing support during office visits, coordination of care plans, and assists with follow-up as needed. In addition, the MA may also perform in-office point of care testing, medication administration, and other clinical skills (phlebotomy, EKG, hearing and vision testing, etc.). The MA is responsible for clinic preparation and maintenance of exam rooms, maintenance of patient records, complying with CLIA and OSHA clinic regulations, Sterile Processing, and other tasks as requested by medical providers.

This role reports directly to the Clinic Manager and will collaborate with clinic leadership team on deliverables, initiatives, and process improvement. This position requires someone to be able to collaborate with healthcare staff to ensure smooth patient care and office operations as well as be adaptable to various tasks and responsibilities within the healthcare setting.

CORE JOB RESPONSIBILITIES:

Patient Care

• Deliver exceptional customer services, ensuring that patients feel comfortable and valued
• Pre-visit Planning
• Assist with patient examinations and procedures
• Recording vital signs, medical and surgical histories, medication and allergy reconciliation,
• Document all processes in a timely manner including, procedures, clinical skills, medication administration,
• Performing basic medical procedures like administering injections, phlebotomy, and sterilizing equipment

Administrative Tasks

• Proficient use of medical software including Microsoft programs.
• Interacting with patients as they enter the clinic.
• Basic front desk coverage
• Answer incoming phone calls and respond to inquires in a timely manner
• Managing Appointments
• Patient education and communication
• Maintaining a patient record
• Address patient messages in a timely manner
• Interacting with other healthcare professionals to coordinate care for a patient
• Manage and organize medical office files and paperwork

Medical Office Support

• Stocking of Clinical areas including bathrooms and exam rooms.
• Sterile Instrument Processing
• Management of Supply Inventory
• Compliance with all CLIA and OSHA and other healthcare related laws and regulations

SUPPORTING JOB DUTIES:

• Comply with all policies, procedures, guidelines, and workflows.
• Perform safe work practices to protect the health and safety of employees and patients per OSHA regulation.
• Protect individually identifiable health information per HIPAA regulation.
• Proper and timely documentation within patient records
• Complete all required compliance training with the established timeline.
• Assist in resolving patient issues or challenges that may arise, escalating when necessary.

COMPETENCIES:

Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have the difficult conversation.

Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Championing Customer Needs: Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demonstrating Initiative: Acts on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

QUALIFICATIONS:

Work Experience:

• 1-3 years of clinical healthcare experience required.
• Previous experience in outpatient clinic setting preferred.

Education, certification and licensure:

• High School Diploma or Equivalent
• Medical Assistant Certificate preferred.
• CPR Required

Licensure/Certification/Registration: Required within the first 12 months of hire. the American Association of Medical Assistants (AAMA), the American Medical Technology Association (AMT), the National Center for Competency Testing (NCCT), the National Association for Health Professionals (NAHP) or the National Health Career Association (NHA) OR licensure as EMT basic or higher, Oregon LPN, or Oregon RN. BLS/CPR required.

Skills & Knowledge: Knowledge of standard office policies and procedures. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printer, etc. Ability to manage multiple tasks and work independently using good judgment. Knowledge of Microsoft Office Software products and medical terminology preferred.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Medical specialties:

• Internal Medicine
• Primary Care

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• Clinic
• In-person
• Private practice

Application Question(s):

• What are your Salary requirements?

Ability to Commute:

• Bend, OR 97701 (Required)

Work Location: In person